Refund & Cancellation Policy

1. Payment Starts the Work

Your payment confirms the engagement. Once it is received, we start work straight away: planning, scripting, scheduling our team, booking shoots and producing content. These resources are committed from the first day.

2. No Refunds

Because work and resources are committed as soon as payment is received, fees paid to Monkey Ninja are non-refundable.

3. If You Cancel Midway

You can tell us at any time that you want to stop the work. If you do:

• We stop further work on the engagement.
• We hand over all the material we have created up to that point, such as scripts, shoot footage, edits, designs, captions and reports.
• The fees already paid are not refunded, as that work and those resources have already been used.

Please send cancellation requests in writing by email or WhatsApp so there is a clear record of the date.

4. Ad Spend and Third-Party Costs

Advertising budgets are paid by you directly to platforms such as Meta and Google, and are governed by their own policies. Costs paid to third parties on your behalf, such as software, hosting, locations or talent, are not refundable by Monkey Ninja.

5. Questions

If you have a question about a payment or invoice, contact us using the details below and we will help.

Contact

Monkey Ninja is a sole proprietorship owned by Nikhil Dilip Lilani.

GSTIN: 27AFVPL6698D1ZN · Udyam Registration (MSME): UDYAM-MH-18-0369910

605, Aum Avenue, MG Road, Mulund West, Mumbai 400080

Email: hello@monkeyninja.co · Phone: +91-85911-62415 / +91-81690-46206